If your insurance plan requires a referral from your primary care doctor, we would be happy to assist you, so you can be seen by one of our doctors or have laboratory tests performed. Please call us in advance of your appointment so we can help you fulfill your insurance requirements.
Before seeing one of our cancer doctors for the first time at Oncology Associates, you will be asked to provide us with personal information which is important for your care. At the time of your initial appointment, please present your insurance cards so that they may be copied into your records. We also will need to know which primary care physician referred you to us because this will affect some insurance coverage. In addition, on your first visit, please be sure to bring all x-rays, pathology reports and outside records that pertain to your present illness.
Before You Call
We expect that you will have questions about your illness and care. We encourage you to call us when you need to. In the event of an emergency or serious problem after normal office hours, your phone calls to the office will be automatically forwarded to the answering service who will page your physician or the physician “covering” at that particular time.
Your physician may request that you call immediately if certain problems develop (fever, for example), but we would request that you call during regular business hours for prescription refills and non-emergencies. Please realize that the physicians rotate call coverage, and it may take a considerable amount of time to clarify things that would be readily available in the office record.
Before you call, take a few moments to prepare. You can provide information that will help with your care. At the time of your call, during or after hours, you should have the following information available:
- Your current medication list
- Your pharmacy phone number
- A summary of your complaints, i.e., your primary problem (fever, pain, etc.), when your problem began, the severity of your illness
- Your current therapy and date of your last treatment
- Most importantly, please inform us if you are allergic to or intolerant of any medication.
Our Notice of Privacy Practices describes how medical information about you may be used and disclosed and how you can get access to this information. It is given to all new patients, and a copy is available upon request.